Low-Income Assistance

1. What options are available for those who do not have health insurance or cannot afford to pay the ambulance bill?  Is there relief for low-income patients?

Patients without health insurance or those experiencing financial difficulties may qualify for low-income assistance.  The patients may submit a completed Request For EMS Billing Low Income Assistance form and all supporting documentation, including complete tax returns and W2s, to the LAFD at the address listed on Page 2 of the form or contact the LAFD's billing contractor, Digitech, for assistance at

  • (888) 772-3203 for transports on or before October 1, 2023
  • (833) 532-2238 for transports after October 1, 2023

Digitech representatives are available by phone between 7:00 a.m. and 5:00 p.m. PST 

2. Who qualifies for the LAFD Low-Income Assistance Program?  What options are available to those who don't qualify but still need assistance?

The Low-Income Assistance Program provides an exemption from fees resulting from an ambulance transport to patients whose household income does not exceed the maximum allowable.  Information about the low-income assistance program and income thresholds are found on the Request For EMS Billing Low Income Assistance form. For those who do not qualify for low-income assistance, contact Digitech at (888) 772-3203 or (833) 532-2238 to discuss possible alternative payment arrangements.

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